Roblox is one of the most popular gaming platforms that lets you create and play games with other people online. However, losing access to your Roblox account can be frustrating, especially when you have invested a lot of time, effort, and money to create your avatar or purchase game items.

If you find yourself in this situation and you’re wondering how to get your Roblox account back, then you’ve come to the right place. In this article, we’ll guide you through the step-by-step process of recovering your account.

Step 1: Check Your Email

The first thing you need to do is to check the email associated with your Roblox account. Roblox sends you an email with instructions on how to reset your password when you try to log in and can’t. This email also contains the username associated with your account, which you need to provide when submitting a support ticket.

Step 2: Submit a Support Ticket

If you don’t receive an email from Roblox or if you can’t access the email associated with your account, then you need to submit a support ticket. You can do this by visiting the Roblox support page and selecting the “I’m having trouble with my account” option.

In the support ticket, provide as much information as possible about your account, such as your username, email, and the date when you last accessed your account. This information helps Roblox support staff verify your account ownership and take the necessary actions to recover your account.

Step 3: Provide Proof of Ownership

To recover your account, you need to prove that you’re the legitimate owner of the account. Roblox support staff might ask you to provide some form of identification, such as a government-issued ID or a utility bill. You may also need to answer some security questions or provide other information that only the owner of the account would know.

Step 4: Wait for a Response

After you submit a support ticket and provide the necessary information, you need to wait for a response from Roblox support staff. This can take anywhere from a few hours to a few days depending on the volume of support requests they receive.

Once you receive a response, follow the instructions provided by the support staff carefully. They might ask you to create a new password or provide additional information to verify your ownership.


Losing access to your Roblox account can be frustrating, but it’s not the end of the world. By following the steps outlined in this article, you can recover your account and get back to playing your favorite games in no time. Remember, always keep your account information and password safe and secure to prevent future account issues.

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